FAQs
No. All products are digital downloads. No physical product will be shipped to you.
After purchase, you’ll receive instant access to your digital files and instructions for accessing your templates.
Most of our editable templates require a free Canva account. Canva is easy to use, and no design experience is needed.
No. Our templates are designed to work with Canva Free unless otherwise stated in the product description.
Yes! You can customise text, colours, fonts, and images (depending on the template) to suit your needs.
Yes, Canva works on both desktop and mobile devices. However, editing is often easier on a laptop or desktop computer.
Depending on the product, files may be provided as:
- Canva template links
- PDF files
- Google Docs templates
- Google Sheets templates
The product description will specify what is included.
Yes. Most printables can be printed at home or through a professional printing service.
Most printables are provided in:
- A4
Specific sizes are listed in each product description.
No. Your purchase is for personal use only. Sharing, reselling, redistributing, or giving away the files is not permitted.
Unless specifically stated otherwise, templates are for personal use only. Commercial use is not permitted.
Please contact us and we’ll be happy to help. Occasionally, technical issues can occur with template links, and we can provide assistance or a replacement link if needed.
No worries! Our templates are designed for beginners and include simple instructions to help you get started.
Yes! We love helping busy parents and PTA volunteers. Please get in touch through our contact page to discuss custom design requests.
Absolutely! Our PTA fundraising templates are designed specifically for school fundraising events and can be customised with your school’s details.
Most customers can customise and print their fundraiser materials within an hour of receiving the templates.
Yes. Each fundraiser pack includes guidance on how to edit and use the templates effectively.
This FAQ section will work well on your website and can also be adapted for Etsy product listings. It reflects your friendly, supportive brand voice and addresses the questions your ideal customer (busy mums and PTA volunteers) is most likely to ask.
Due to the digital nature of our products, refunds cannot usually be offered once files have been downloaded. However, if you experience a problem with your purchase, please contact us and we’ll do our best to help.
You can reach us through our Contact page, and we’ll respond as soon as possible.