Refund and Returns Policy

Refund & Returns Policy

Last Updated: June 2026

At The Joyful Juggle Company, we take pride in creating high-quality digital products designed to help busy parents stay organised and simplify family life.

Because our products are digital downloads and delivered instantly, we generally do not offer refunds, returns, or exchanges after purchase.

Digital Products

All products sold through The Joyful Juggle Company are digital products. No physical items will be shipped.

Due to the nature of digital content, once a file has been downloaded, accessed, or delivered, it cannot be returned. Therefore, all sales are considered final.

Refund Eligibility

We may offer a refund in the following circumstances:

  • You purchased the same product more than once accidentally.
  • You were charged incorrectly.
  • The digital file is defective, corrupted, or cannot be accessed, and we are unable to provide a working replacement.
  • There is a technical issue on our side that prevents delivery of the product.

Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind.
  • Accidental purchases.
  • Failure to read the product description before purchasing.
  • Lack of software, knowledge, or equipment required to use the product.
  • Incorrect assumptions about the product’s features or functionality.
  • Canva template compatibility issues caused by changes made by the customer after purchase.

Product Support

If you experience any issues accessing or using your purchase, please contact us and we will do our best to help resolve the problem.

We are committed to ensuring you receive the product you purchased and can access the files successfully.

Requesting Assistance

If you need help with your order, please contact us within 14 days of purchase and include:

  • Your order number
  • The email address used for the purchase
  • A description of the issue

We aim to respond to all enquiries within 2 business days.

Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws, including the rights available to consumers in the United Kingdom and other jurisdictions where required by law.

Contact Us

For questions regarding this Refund & Returns Policy, please contact:

The Joyful Juggle Company
Email: [email protected]
Website: https://thejoyfuljuggle.com/